CUEŘO By HAC / Established Craft
We craft every pair of leather footwear to endure. Should something not sit right, our atelier team will guide you through a considered refund or exchange.
Section One
At Cueřo By HAC, we strive to provide the highest quality leather footwear. However, we understand that sometimes refunds may be necessary.
The footwear must be in its original condition, with all tags and packaging intact.
The footwear must not have been worn or altered in any way.
The refund request must be made within 7 days of the original purchase date.
The customer must provide a valid receipt or proof of purchase.
Returned to your original payment method.
Credit towards a future Cuero purchase.
Swap for a different item - see Exchange Policy.
Contact our customer service team via phone, email or DM to obtain a refund authorisation.
Provide the required information, including the original receipt number, style number and reason for refund.
Return the footwear to our store, along with all original tags and packaging.
Our team will process the refund within 5-7 business days.
Refunds are processed within 5-7 business days for credit card refunds.
The following items are not eligible for refunds:
Sale or discounted items.
Custom or special orders.
Footwear that has been worn or altered.
Footwear with damage or defects caused by misuse or neglect.
Orders may be cancelled within 24-48 hours of placement. Please contact our customer service team to initiate cancellation.
We want every pair to feel considered from the first wear. If a size or style is not right, our team will guide you through an exchange in line with the policy below.
The footwear must be unused, unworn, and in its original condition.
All tags, dust bags, inserts, and original packaging must be intact.
The exchange request must be made within the approved exchange window.
The customer must provide the order number or valid proof of purchase.
Exchange for another available size in the same style.
Exchange for another available style of equal or adjusted value.
Receive credit towards a future Cuero purchase.
Contact our customer service team via WhatsApp, email or DM to obtain an exchange authorisation.
Provide the required information, including the original receipt number, style number and reason for exchange.
Return the footwear to our return address, along with all original tags and packaging.
Our team will process the exchange within 5-7 business days.
Sale or discounted items.
Custom or special orders.
Footwear that has been worn or altered.
Damage or defects caused by misuse or neglect.
Store credit is issued in the form of a gift card or electronic credit, valid for 6 months from the date of issue.
Concierge
Our concierge team is available to guide you through sizing, returns, exchanges, and order support with quiet attention.
Available Monday to Friday, 10:00 to 22:00. Response times may vary during campaign periods.
CUEŘO By HAC
Pakistan
Please confirm return approval before dispatching any parcel.
