Refund & Exchange
Refund Policy
At Cueřo By HAC, we strive to provide the highest quality leather footwear. However, we understand that sometimes refunds may be necessary.
Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
1. The footwear must be in its original condition, with all tags and packaging intact.
2. The footwear must not have been worn or altered in any way.
3. The refund request must be made within [7 Days] of the original purchase date.
4. The customer must provide a valid receipt or proof of purchase.
Refund Options
Customers may choose from the following refund options:
1. Full Refund: Receive a full refund to the original payment method.
2. Store Credit: Receive store credit towards a future purchase.
3. Exchange: Exchange for a different item (see Exchange Policy).
Refund Procedure
To initiate a refund, please follow these steps:
1. Contact our customer service team via [phone number, email, or DM ] to obtain a refund authorization.
2. Provide the required information, including the original receipt number, style number, and reason for refund.
3. Return the footwear to our store, along with all original tags and packaging.
4. Our team will process the refund within [5-7 business days].
Refund Timeline
Refunds will be processed within:
- [5-7 business days] for credit card refunds
Refund Amount
The refund amount will include:
- Full purchase price
- Any applicable taxes
- Any applicable shipping costs (if returned by mail)
Exceptions
The following items are not eligible for refunds:
1. Sale or discounted items.
2. Custom or special orders.
3. Footwear that has been worn or altered.
4. Footwear with damage or defects caused by misuse or neglect.
Cancellation Policy
Orders may be cancelled within [24-48 hours] of placement. Please contact our customer service team to initiate cancellation.
Contact Us
For any questions or concerns regarding our refund policy, please contact our customer service team:
[+92-343-9595-786]
[support@cuerobyhac.pk]
[Manthar Group, Sadiqabad, Rahim Yar Khan,64350 ]
Revision History
This refund policy was last updated on [13/10/2024] and is subject to change with a one month notice.
Acknowledgement
By making a purchase at [Cueřo By HAC], customers acknowledge that they have read, understood, and agree to our refund policy.
Exchange Policy
At Cueřo, we strive to provide the highest quality leather footwear that meets our customers' expectations. However, we understand that sometimes exchanges may be necessary.
Eligibility for Exchange
To be eligible for an exchange, the following conditions must be met:
1. The footwear must be in its original condition, with all tags and packaging intact.
2. The footwear must not have been worn or altered in any way.
3. The exchange request must be made within [7 days] of the original purchase date.
4. The customer must provide a valid receipt or proof of purchase.
Exchange Options
Customers may exchange their footwear for:
1. A different size or color of the same style.
2. A different style of equal or lesser value.
3. Store credit towards a future purchase/Refund
Exchange Procedure
To initiate an exchange, please follow these steps:
1. Contact our customer service team via [whatsapp, email, or DM] to obtain an exchange authorization.
2. Provide the required information, including the original receipt number, style number, and reason for exchange.
3. Return the footwear to our return address, along with all original tags and packaging.
4. Our team will process the exchange within [5-7 business days].
Exceptions
The following items are not eligible for exchange:
1. Sale or discounted items.
2. Custom or special orders.
3. Footwear that has been worn or altered.
4. Footwear with damage or defects caused by misuse or neglect.
Store Credit
Store credit will be issued in the form of a gift card or electronic credit, valid for [6 months] from the date of issue.
Contact Us
For any questions or concerns regarding our exchange policy, please contact our customer service team:
[+92-343-9595-786]
[support@cuerobyhac.pk]
[Manthar Group, Sadiqabad, Rahim Yar Khan,64350 ]
Revision History
This exchange policy was last updated on [13/10/2024] and is subject to change prior one month notice.
Acknowledgement
By making a purchase at "Cueřo By HAC", customers acknowledge that they have read, understood, and agree to our exchange policy.