The Cueřo Guarantee
An Oath Stitched in Leather
Permanence, bound by hand from the moment it reaches your door.
Flaws in execution or hide are never yours to carry. Every stitch is backed by the quiet confidence of the bench that laid it.
Delivered today? The last stitch falls on
What is covered
Every Pair Leaves With Its Papers.
A certificate of craft, bound in the same calfskin as your shoes. Turn the pages: everything we stand behind is written inside.
What we stand behind
This pair is guaranteed.
Against defects in material and workmanship, for one hundred and eighty days from delivery.
- The counterDefects in workmanship or construction.
- The vampDefects in the material used in the product.
- The weltStitching or component issues caused by a manufacturing fault.
- The sole edgeSole or upper separation caused by a manufacturing defect.
What wear writes
Not covered.
Some marks are not faults. They are the life of the pair.
Leather creases, marks and darkens. That is not a fault in the pair. It is the record of a life well lived.
Not a manufacturing defect
Not covered
- The toe capScuffs, scratches and creases from regular use.
- The wingFading, stains or colour changes caused by regular use.
- The eyeletsLaces, tags, packaging and accessories.
- The heelNormal wear and tear, and damage from rough use or accidents.
Outside the cover
When Cover Ends
Some things are not about a place on the shoe but about what happened to it. In these cases a claim cannot be accepted.
- The product has been washed, soaked, or exposed to excessive moisture.
- The product is damaged due to heat, chemicals, or improper cleaning.
- The product has been altered, repaired, or modified by the customer or a third party.
- The product was purchased from any third-party seller, offline store, or unauthorised channel.
- The product has passed the warranty period.
Claims
How To Make A Claim
To submit a warranty claim, contact our support team within the warranty period.
What to send us:
- 01
Your order number
- 02
Clear photos or videos of the issue
- 03
Photos of the full product
- 04
A short explanation of the problem
- 05
Your contact details
What We May Offer
Once we receive your claim, our team will review the details and may ask for additional information if needed. If approved, we may offer:
The final decision rests with Cueřo by HAC after reviewing the product condition and claim details.
Important notes
Keeping It Transparent
Coverage Rules
The warranty applies only to products purchased directly from the Cueřo by HAC website. Products must be used with proper care and only for their intended purpose.
If a warranty claim is found to be invalid, the product may be returned to the customer, and any shipping costs may be the customer’s responsibility.
The Fine Print
Please read this Warranty Policy carefully before using our website or purchasing any product. By placing an order through our website, you agree to the terms mentioned in this Policy. This Warranty Policy should be read together with our Terms of Use and Return, Exchange, Cancellation & Refund Policy. We may update this Policy from time to time, and any changes will apply once posted on our website.
Customer support
We Are At Your Service.
For any questions or support regarding this Warranty Policy, our atelier team will be honoured to assist you.